Program Operations
Program Operations includes the program wide structures, processes, oversight, and coordination activities that support how the program functions at a strategic level. Covers program level oversight, governance, and cross functional structures. It focuses on how the program is managed, coordinated, and supported strategically, rather than how day to day tasks are performed.
Administration (AD)
PO-AD-02 Telephonic Performance Standards
PO-AD-03 Cultural Competency, Language Access Plan and Family/Member Centered Care
PO-AD-04 Policy Creation and Review
PO-AD-05 Health Plan Function Oversight
PO-AD-07 DCS CHP Employee Training and Oversight
